Returns & Exchanges

At United Brick Co, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Our goal is to make your shopping experience as seamless as possible, from the first click to the final delivery.

1

Initiate Your Request

Log into your account or visit our online returns portal with your order number and email address to select the items you wish to return.

2

Print Your Label

Once your return is authorized, we will email you a prepaid shipping label and a return authorization slip to include inside your package.

3

Pack and Ship

Securely pack your items in their original boxes and drop the package off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

After our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing